VALEN | HEALTHCARE NAVIGATION
Concierge-level member service and advocacy.
Our Personal Healthcare Navigators help members chart a course to better health and lower costs while saving employers money on claims and administrative expenses.
Our member service and advocacy experts work with any benefits plan to save members and their employers time and money.
PERSONAL HEALTHCARE NAVIGATORS:
Answer any benefits questions
Find the right doctors, facilities, and care
Identify $0 virtual care options
Coordinate benefits and billing before treatment
Find cost-saving options for care with upfront pricing
Resolve billing and claims issues
Minimize or negotiate any balance due bills
Health Advocacy is an easy-to-use service for consumers and their families to trust in navigating their healthcare.
Finding Care
Transparency & Access
Assist in finding the right doctors, hospitals, and other providers
Compare Cost & Quality
Access to our direct pay pricing for procedures
Problem Solving
Hands-on Support
Claims Explanation & Support
Medical Bill Reviews
Fee & Payment Negotiation
Untangle medical bills
Personal Care
Individual Solutions
Cost Savings Options
Case Management Support.
TESTIMONIALS
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Client contacted us and was pregnant but her plan wouldn’t cover the prenatal, delivery, or postpartum visits because she conceived prior to the effective date of the policy. We contacted her current OB and the facility they use for delivery and it was and it was going to cost her $30,000. Our advocacy team found another OB and facility in her area that was only going to cost around $10,000 which saved her $20,000.
Michelle in Michigan
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Client had gone to the ER for abdominal pain and received a bill for $14,442. Our post billing team was able to negotiate with the facility for a rate of $6846 saving the client $7596.
Paloma in Texas
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Client was being referred for hysterectomy and her current GYN and facility estimate she received was over $55,000. Our advocacy team was able to find her a provider and facility who would do the same exact procedure for $6776 which saved the client over $48,000.
Karen in Texas
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Client’s doctor recommended hernia repair. His current doctor and facility was going to charge $15,482. Our advocacy team was able to find him a provider and facility for the same procedure that only charged $6390 saving the client $9092.
Tyler in New Hampshire
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Client retired and then had a stroke the next day. His major medical plan denied the claims stating his coverage ended the day he retired. Our advocacy team worked with both the HR department of his previous employer and the major medical plan to resolve the issue and saved him $28,545.
Richard in Tennessee
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Client had misunderstood the plan they had signed up for and didn't realize it didn't cover regular office visits and was just a hospital indemnity plan. They realized it once they received a large bill for their newborn son's pediatrician visits totaling $2959. Our advocacy team negotiated with the pediatrician's office and got them to discount the amount by $805.
Dylan in Arizona